These terms apply to the purchase of services you make on our website. Please read them carefully before you place any orders for services on our website as they set out important information about your and our rights and obligations.
You must agree to these terms before you place your order.
You must be at least 18 years old and a resident of the UK to place an order on our website.
1. About us
1.1 We are Superbus Sightseeing Limited (trading as Superbus Sightseeing), a company registered in Scotland under company number: SC726061.
1.2 Our registered office is at: Fourth Floor, 68-70 George Street, Edinburgh, EH2 2LR.
1.3 These terms will be accessible on our website for you to download and print.
1.4 In these terms:
• ‘we’, ‘us’ or ‘our’ means Superbus Sightseeing; and
• ‘you’ or ‘your’ means the person using our website to buy services from us.
2. How to contact us
2.1 You can contact us by sending an email to email@example.com or calling us on 07946573899.
3. These terms
3.1 If you buy services on our site you agree to be legally bound by these terms.
3.2 These terms are only available in English. No other languages will apply to these terms.
3.3 When buying any services on our site you also agree to be legally bound by:
(i) our website terms and conditions; and
(ii) extra terms which may add to, or replace some of, these terms. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.
3.4 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
4. Your privacy and personal information
5. Ordering services from us
5.1 Below, we set out how a legally binding contract between you and us is made.
5.2 To place an order on the website you will be required to select your time and date of travel, the desired quantity of tickets, provide necessary details and payment information, provide any further information including dietary requirements and accept these terms. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
5.3 When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will email you to confirm we accept your order (Confirmation Email). At this point:
(i) a legally binding contract will be in place between you and us; and
(ii) we will provide the services as agreed during the online checkout process.
5.4 We may contact you within 48 hours of placing your order to advise that we are unable to accept your order. This is typically for the following reasons:
(i) we cannot carry out the services (this may be because, for example, we have a shortage of staff, there are maintenance issues with our buses, or we are unable to cater for your dietary requirements);
(ii) we cannot authorise your payment; or
(iii) you are not allowed to buy the services from us,
where we do not contact you within this timeframe your order will have deemed to have been accepted. Where payment has been taken from you for the services under the circumstances set out in (i) and (iii) above, we will offer you a full refund.
5.6 Tickets are valid only for the date and time stated on your booking Confirmation Email.
5.7 Passengers should arrive five minutes prior to stated time of departure. Latecomers will not be permitted to travel, and a refund will not be offered in these circumstances.
5.8 Seats are allocated by the bus manager and are subject to change. At peak times, passengers should expect to be seated at a shared table.
5.9 To ensure we can accommodate them in comfort, passengers with mobility concerns must contact us prior to booking. Should there be no availability for the date and/or time chosen, a suitable alternative will be offered.
6. Right to cancel
6.1 You are not afforded the statutory right to cancel any order given the services being provided are related to leisure activities and a specific date for the performance of such services has been provided to you.
6.2 Notwithstanding the above, we will allow cancellations provided we are notified by you no later than 7 days before your tour date. To cancel your order for the services, please email us at [insert email address] or call us on [insert number]. Where you cancel your order for the services, we will reimburse to you all payments received from you less a 10% administration charge. If you cancel your order for the services less than 7 days before the tour date no refund will be provided, however we will be happy to arrange to transfer your booking to an alternative date subject to availability.
6.3 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your order.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7. Carrying out of the services
7.1 We will carry out the services within the period agreed during the online checkout process and as set out in the Confirmation Email.
7.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.
8.1 We accept the following credit cards and debit cards: American Express, Mastercard, Visa, China UnionPay, Discover & Diners, Japanese Credit Bureau . We do not accept cash or cheques.
8.3 We require payment in advance of the total cost of the services when you place your order. We will take this payment from your card when you place your order. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
8.4 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
9. Limitation on our liability
9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
(i) losses that were not foreseeable to you and us when the contract was formed;
(ii) losses that were not caused by any breach on our part;
(iii) business losses; or
(iv) losses to non-consumers.
10.1 Any dietary requirements and allergies should be noted at the time of placing an order for the services. Where dietary requirements and allergies have not been provided at the time of placing an order these should be confirmed in writing as soon as possible after booking by emailing us at firstname.lastname@example.org. Please note we are unable to cater for any dietary requirements without at least 48 hours’ notice from the date of the tour.
10.2 You acknowledge that we may not be able to accommodate every dietary requirement.
10.3 You acknowledge that we cannot guarantee the absence of nuts.
10.4 Smoking is not permitted on the bus at any time.
10.5 We take no responsibility for items left on the bus or for any items which are damaged or lost, and you acknowledge that personal items are carried at the owner’s risk.
10.6 We reserve the right to require passengers causing disruption to the enjoyment of other guests to disembark the bus.
10.7 Our staff reserve the right to refuse travel to any person who, or to request the disembarkation of any person who:
(i) does not or cannot produce a valid ticket, pass or booking reference; or
(ii) is deemed unruly; or
(iii) is using abusive or offensive language; or
(iv) is unfit to travel, including but not limited to any person under the influence of drugs or alcohol; or
(v) is likely to cause distress or discomfort to other passengers, or crew and staff; or
(vi) is contravening or breaching these terms.
11. Third party rights
11.1 No one other than a party to these terms has any right to enforce these terms.
12.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
12.2 The laws of Scotland apply to these terms and conditions, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
12.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of Scotland. This means that you can choose whether to bring a claim in the courts of Scotland or in the courts of another part of the UK in which you live.